Customer Service Representative - Food Delivery Service

Join Talent Outsourcing Channel Solutions as a Customer Service Representative for a leading Food Delivery Service and become part of a dynamic team dedicated to delivering exceptional customer experiences. This role offers a competitive salary, comprehensive benefits, and a supportive work environment. Located in the vibrant city of Denpasar, you'll be at the heart of a bustling food delivery service, ensuring every customer interaction is seamless and satisfying.

As a Customer Service Representative, you'll be the first point of contact for customers, handling inquiries, complaints, and feedback with professionalism and empathy. Using tools like Zendesk and Freshdesk, you'll manage customer interactions efficiently, ensuring high satisfaction scores. This role is perfect for someone looking to grow in a customer-facing environment, with opportunities to develop your communication and problem-solving skills.

With a strong focus on customer service excellence, our company is committed to providing a positive and engaging workplace. Join us and be part of a team that values your growth and contributes to a thriving food delivery service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback via phone, email, and chat platforms.
• Manage customer interactions using Zendesk and Freshdesk to ensure efficient resolution of issues.
• Provide exceptional customer service by addressing concerns promptly and professionally.
• Collaborate with the delivery team to resolve order issues and ensure timely delivery.
• Maintain accurate records of customer interactions and resolutions.
• Participate in training programs to enhance customer service skills and knowledge.
• Assist in the development and implementation of customer service policies and procedures.
• Contribute to the team's goal of achieving high customer satisfaction scores.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or related roles.
• Excellent communication skills in both written and verbal English.
• Proficiency in using customer service software such as Zendesk or Freshdesk.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with food delivery services and logistics is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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